BOOKING TERMS & CONDITIONS

QUOTING & PAYMENT

- Hire rates are based on a 1-3 day hire period. Hires longer than are at the discretion of the Out Of The Dark sales team and may be subject to additional extended hire rates.

- Prices quoted are valid for 14 days from the date of quote and all items will be reserved during this time. We are happy to extend the hold for longer periods upon request.

- If no further contact is received from you following the quote or once the 14 day hold period has lapsed, we may cancel the reservation to allow the items to be used for other bookings.

- All prices quoted are subject to change should the items, access or brief be amended.

- A non-refundable deposit of 20% of the total or $500, whichever is less, is required to secure your booking. Your booking is not confirmed until the deposit has been received.

- For quotes requiring special order items, an additional non-refundable deposit equal to 50% of the special order items' hire price will be applicable.

- Final payment is required 14 days prior to the install date unless otherwise agreed upon. If payment has not been received nor alternative arrangements made, we may be unable to complete the booked services. 

CANCELLATION, CHANGES & POSTPONEMENT

- If you need to postpone due to unexpected circumstances, a $50 administrative charge will apply; all other monies paid will be transferred to your new date. If we are unavailable for your new date and cannot make alternate arrangements, we will issue a refund minus the original non-refundable deposit if applicable.

- Postponements must be rebooked within 12 months of the original event date. For postponements longer than this, a review of your quote will need to occur and prices are subject to change. All monies paid will be transferred to your new date, minus any applicable fees as noted above.

- Cancellation more than 14 days from your event will forfeit the non-refundable deposit. Any monies paid above this will be refunded to you.

- In making final payment you are giving confirmation that your event is going ahead as planned. If your event is cancelled after this time, the full amount paid will be non-refundable.

- Cancellation within 14 days from your event will be subject to a 100% cancellation fee.

- In the unlikely event we are unable to provide the booked services and are unable to make alternative arrangements, we will refund all monies paid.

- Cancellation, changes or reduction to individual items and/or services booked must be notified in writing at least 30 days in advance of your booking date. The below fees will apply for changes or removal of items within 30 days of your event date (If items are substituted, the cancellation fee will be applied to any negative difference in total value only):

• 14-30 days - 50% of hire and associated install costs

• Less than 14 days - 100% of hire and associated install costs

WET WEATHER

- In the event of wet weather, it is the clients responsibility to communicate to us any adjustments (or potential adjustments) at least 72 hours in advance. After this time we may not be able to accommodate changes pending our event schedule.

- If the booked services do not proceed in full due to wet weather, the enclosed standard terms and conditions regarding cancellation and changes will apply. We will however, endeavour to work with you to create a new or altered lighting concept based on the wet weather plan decided on and the stock availabilities at the time.

- While we will aim to create an alternate concept to the same or similar pricing, if due to wet weather the product and/or services required increases, the difference will be invoiced at our earliest opportunity and will need to be paid within 7 days. We will provide you with an estimated cost for amendments prior to installing if requested.

- If no advice or direction is received regarding changes to the installation during wet weather, we will install as planned unless it is unsafe to do so. At our discretion we may amend the install to ensure it is safe and provides the best result given the conditions.

DAMAGE & LOSS

- As the hirer you are responsible for all equipment including damage or loss from the time of installation through to removal.

- As the hirer you agree to pay all charges associated with extension of the hire period, loss, damage or repair. 

- It is the responsibility of the hirer to ensure safe practice when using and/or storing items. Out of the Dark is not liable for any damage, loss or injury to items, property or persons not installed by themselves.

- All items supplied will be checked by us either before or at the time of install/hire and are deemed to be in good condition. It is accepted there may be signs of wear and tear on some items, but not affecting the items usability or overall aesthetic.

- Damage or loss of items will incur repair or replacement charges, being either the cost to repair (if possible), or the cost to replace. If the item cannot be repaired and a replacement is no longer available, the retail replacement cost will be charged.

- While all due care will be taken, we will not be held liable for any damage to or loss of items we have installed on the behalf of a third party.

FLORAL RIGGING

- For the hire and/or rigging of any truss product where florals will be applied, we will install at the finished height unless other arrangements have been specified and paid for in advance. It is the clients responsibility to communicate this to their florist. If a second return to the venue is required to raise the installation from ground height to finished height, there may be additional fees.

- Out Of The Dark will remove florals from our equipment, however we will leave the materials at the venue for collection, unless instructed to dispose by purchase of our Floral Disposal Service.

MISCELLANEOUS

- Unless otherwise notified by you, images from your event may be used to promote our products and/services on social media, website or when quoting for future clients.

- Payment of your deposit will be considered agreement to the enclosed Terms and Conditions in the event they have not been signed.

- All lighting items are Test & Tagged as per Australian Standard AS/NZS3760.

The above terms and conditions are applicable as of 22nd March 2023. A copy of the above is also supplied on the second page of any quote or invoice you may receive. T&C’s are subject to change.